KYC Verification Failed
Your KYC application is under manual review. If you signed up recently with valid documents please be patient, it may take us 1-2 weeks to review your application.
where i can view my referals?
JoseDaniel Once you have been verified, you can use the instructions I have described in the post above yours 😆
I'm having the same issue where I can't upload the video. I get "Something went wrong - undefined" every attempt and I've had more than 20 attempts in total. Is there somewhere I can record the video and send it to for it to be manually verified?
az1927 Sorry to hear that! Don't have an alternative method at the moment. Can you share what device you're using - and what browser?
denis hey Denis - I'm using Chrome on an HTC U11
denis Hi - still having this issue
I have a problem when i want to verify my face with selfie video the IA verification end by error
saamilesaintOfficiel You should check out the KYC verification help page and if that is not helpful, then you can email the support email@example.com
Hie,I seem to be having challenges with the biometric verification stage to claim my airdrop.What can I do if the AI is failing to properly read my video?please assist
I had numerous tries with biometric verification before i was finally able to get it work. Try directing as much of light on your face as you can when taking picture.
Janisteri did all that many many times including getting maximum natural light with flash ontop of that but no it still not working
Having same issue here, verification error after trying vid upload many times
There is also the possibility to get verified by letting Fractal ID have a video call with you, if i remember right, that's what i actually had to do in order to get verified because i wasn't able to get biometric verification to work in the end.
Good afternoon, I have been waiting months for my KYC verification and I have no news, please I need you to contact me or else they can solve my problem. Thank you so much.