What is the global account and why can't I withdraw?

DANIELVALENTE

Thanks for your attention, I don't understand what the global account is, there is heterium, but I couldn't do anything, thank you

denis

DANIELVALENTE Global crypto account is where your wallet is connected to Ethereum mainnet. What that means is that's the account that allows you to transfer ETH, use Ethereum etc. You can track yours here: https://etherscan.io/address/0xc7475da5a18744732bea6967fd6fe07427088555

Trading account is the Morpher Sidechain. To trade you need to have MPH on sidechain, and to withdraw you need to move from sidechain (trading account) to mainnet (global account). Since you only have free airdrop funds in your account, you can't withdraw yet. Any MPH deposit would unlock withdrawals for you.

marek505

Hello denis I have some problem. I already deposit MPH using my bank account card, but I can not withdraw my tokens from airdrop. Please guide me how to move my tokens

poorstudent

Hey, same here and also heard from others. They do not allow to move any MPH to the global account, hence it's not possible to withdraw funds (even after adding ETH to the global account). Subsequently this support link is incorrect too.
Dear Morpher Team, please provide some insight and guiding in this issue asap, thank you!

denis

marek505 poorstudent There's no interface for moving funds in global account yet, but in terms of allowing - you can do whatever you want with them.

Global account = tokens on Ethereum mainchain in your wallet. Type your ETH address into https://etherscan.io/ and you can see them there. We don't control your wallet or Ethereum, at that point you can do whatever you want:

Login to Uniswap using the exact same wallet you use on Morpher. Sell MPH into ETH or any other crypto. (Step 3 of the support link you say is incorrect)
Metamask users follow this guide to move tokens anywhere else
Fortmatic users follow this guide to move tokens anywhere else

If there's confusion around this, we'll look into adding a helpful interface.

marek505

Yes. I hold all my coins on the account because i hope they are safe. Now i can not even move them

poorstudent

Sry to come back to it again, sth is still not that clear to me:
When I open my Fortmatic wallet through the Morpher website (just like shown here), it shows an amount of ETH that neither equals the overall amount I have been holding on Morpher (Equity + Cash), nor the amount of Cash. From which source is this amount coming from?

And regarding the same guide: is it subsequently true that I can send ETH e.g. directly to my ETH Coinbase account using the Fortmatic interface?

denis

poorstudent Oops yeah there's one more issue, we set Fortmatic wallet to run via our sidechain whenever you're in the app. Long story short, the values you're seeing are from our separate sidechain (https://scan.morpher.com/) ie trading account rather than global crypto account.

So actually step 1 is go to fortmatic.com. Login there, then you can follow Fortmatic steps. You should definitely be able to send ETH directly to Coinbase from Fortmatic interface.

Overall this is highlighting a bunch of unnecessary complexity and confusion! I'll work with the team to update our user interface to make all this simple.

poorstudent

I still do not know where the ETH in my Fortmatic account is coming from... I've got there around 1 ETH but I never transferred it there, and it also doesn't represent the value of my MPH on the trading account.
And back again to the MPH on my trading account: How can I transfer that MPH somewhere else? Because as mentioned above, the amount in my Fortmatic account differs from the one on the trading account. And according to your messages from before, that way doesn't seem to work in my case.
Is it true that the withdrawal function as seen in the screenshot will stay disabled until my airdrop is free to take (185 days)? Or is there another way to enable it? (it would be fine for me to lose the airdrop)

To sum up, yes I've been able to send ETH form my Fortmatic wallet somewhere else, though not the MPH from my trading account. What am I missing?

ivan

poorstudent Let me take a crack at this.

We make sure that you always have virtual ETH in your wallet. You know how you have to pay fees when you transact on any blockchain right? Well that would be pretty annoying in a trading setting (I mean holy molly the ETH fees now are high). However, we built Morpher on our own sidechain, so our own blockchain based on Ethereum (which we call mainchain). Since it's our own blockchain, we just give everyone ETH for those transaction costs associated with interracting with our smart contracts. We make sure everyone that's trading always has a topped up balance of ETH, enough for placing a lot of trades. You transferred it probably to some random address on our sidechain.
So, think of it this way. You have a wallet that has two parts to it, one part is on our sidechain, and the other is on the Ethereum mainchain. Your tokens trade on the sidechain, and your balance just idles in the sidechain part of your wallet. When you place a trade those tokens leave your sidechain wallet and go to the smart contracts (where magic happens that allows trades to work - read more in our guide). When you close a trade they return to your balance, just idling in the sidechain part of your wallet. When it comes to moving your MPH to another wallet, there's one really important step that needs to happen: you have to move them from sidechain part to the mainchain part of your wallet. The way this works is we burn (destroy) your tokens on the sidechain, and are smart contract mints (creates) an equal amount on the mainchain. However, because this is on the mainchain you need to have ETH to interract with the smart contract that creates your tokens. This ETH has to be in the mainchain part of the same wallet.
You can find out about locked withdrawals in our support article. Basically, your withdrawals are blocked until you deposit. However, if you deposit with PayPal then we delay unlocking withdrawals for 185 days.

Hope this makes things clear.

poorstudent

ivan yes definitely helped, thanks! Though I still have 2 open questions:

Why is my withdrawal function still locked? Didn't use PayPal, deposited MPH on the account from another wallet, deposited some money using my bank account, etc... according to this page I do not really see a reason why it should still be locked
Is there any other way to move MPH to the global account while the withdrawal function is locked?

denis

poorstudent So your purchase was actually through PayPal. It's any purchase made through Deposit & Earn, even if you use a credit card or Sofort etc, it's processed by PayPal and comes with lock-in. We try to warn you before you confirm the purchase.

poorstudent

ah ok, got it

marek505

I still can't move my MPH tokens to my Metamask wallet. I have tried to follow the steps that you explain here, but still doesn't work for me. I have connect my metamask to uniswap, but i can not see any MPH tokens there.

denis

marek505 Your funds are in your trading account. You have to withdraw from trading account to global account to access your funds on Ethereum. How to Withdraw