🛠 [Fixed] Data Outage

mrfishes

I can see that my BABA position has been frozen... is this going to be a temporary freeze? It seems to last much longer than 15 min and it locked in my -9% loss. Is this related today's events about BABA possible being blocked from being traded in the USA? Are there any indications on when trading will be resumed?

SaBo

Well, this sucks. Any reason for locking me in a position and destroying my profits? Is it a bug?

CotorogeaCristian

Hi,

The complete platform is frozen can't buy /sell anything.
No updates on graphs as well..

SaBo

Yup, first crypto was frozen and now everything is frozen. I hope this doesn't last too long...

CotorogeaCristian

@denis any reaction on this critical topic?

denis

CotorogeaCristian Yeah I agree it's critical, was aware and working on it before posting now. We expect to fix it soon.

denis

ETA incoming, either we'll be back online soon or post an ETA for when services will resume.

CotorogeaCristian

denis thanks for the reply, hopefully a quick fix would be possible.
Any risk of asset liquidation when we are back online due to differences between position and actual values?

denis

Seems to be fixed now.

CotorogeaCristian If you had a position liquidated during the outage, send a note to support (contact@help.morpher.com) and we'll refund it.

CotorogeaCristian

denis all good now, well done!
Thanks for info , have a good night !

emrekeklik

denis Hey, denis, I'm gonna talk about something different. an airdrop to take you to the awards. Dan morpher of gate .io. will my account be unblocked? please respond.