Sign to login doesn't work

AnthonyGeroge

Cant put my signature after signing up

denis

AnthonyGeroge Does clicking sign do nothing, or do you not get the popup to sign? Do you get an error message in bottom left corner of your screen?

Close tab and try log in again.

marja

Hi!

I can't login into Morpher. I keep getting this message of digital signature and when I click on confirm, it gets me back to sign up. I've cleared my cache, tried it on 2 browsers and with private window, but the problem stays the same. Mail and password are correct also as auth. code.

Few days ago I've contacted your support because I couldn't withdraw funds and past few days when I wanted to try again prior to contacting Fortmatic support regarding withdrawal, I can't login into Morpher. I sent email to support in Friday, but I didn't get reply.

Can you help me with this?

Thank you

denis

marja Thanks for the detailed report, looking into it.

marja

Thank you. Is there any movement regarding the solution? Because I still can't login.

denis

marja Ok sorry to hear that, our team couldn't recreate the issue. Because we have limited control over Fortmatic, I don't have a way to manually resolve this.

Recommendations

Fortmatic support may be able to help
Log into your Fortmatic wallet on fortmatic.com. From there you could export and move your wallet to Metamask. ⚠️ Metamask has no password recovery (but also no bugs).