hello! my position just disappeared, as if it didn't exist!((( my position just disappeared, as if it didn't exist. this is definitely not liquidation. after opening a position, it just disappeared. help me please.
denis
what does it mean?
@denis#4296 What should I do with my funds? And my position? I did everything as usual! I can show you the trading history for today.
StSa Ok looking into it, will let you know.
denis Thanks. I would like to close the position.
StSa Yep completely understood. I see the missing 4393 MPH, don't worry we'll definitely resolve this!
denis Thank you.:
denis Good afternoon. I can't close the position.
StSa Thanks for sharing.
We know there's an error with your account. We're taking the time to find the cause to do a real fix, this may take a few days. Apologize for the inconvenience, we promise we'll get the missing funds back either way next week.
denis Thanks for the care.
StSa There was some position conflict but doesn't seem to have broken anything. You were able to close the errant Bitcoin position after an hour or two.
And your balance is in order, no missing MPH. Happy trading!
