Error: "Airdrop_Claim_Too_Large"

CoinNar

One of my friend try to claim his airdrop balance, he say first saw a message "AIRDROP_CLAIM_TOO_LARGE" after that he make claim process in metamask and confirm transactions but his MPH balance is empty, is there a problem about claiming airdrop balance?

CoinNar

0x551d121a7787f2d60601393920e88f0b747355b6d91ffbc2b611190680bf5156 this is the sidechain tx for claiming airdrop i guess.

ivan

Hi ! We haven't seen that issue before. You said that it's not your account that is affected. Could you please have the person who is experiencing this problem contact our support team? Make sure they make the subject line "AIRDROP_CLAIM_TO_LARGE".

CoinNar

ivan He can't speak English well, that's why i try to help to him. How can he contact with support or can i contact with support with him data?

ivan

CoinNar You can send us his account data on support@morpher.com 🙂
We just need his e-mail, but please don't post it here in the forum.

CoinNar

ivan he sent an e-mail yesterday, when will support team contact with him?

CoinNar

ivan Look like you are and the team busy with something. I hope you can give a little answer.

denis

CoinNar We've pushed a new fix a few days ago that has resolved this issue. Sorry for the delay, you can let your friend know this issue is fixed!

CoinNar

denis thansk for the answer. I will.