Login problem - connect with formatic wallet

CoinNar

Hi just a few days ago, export my private key/ json file for adding my main app. From formatic wallet. I'm not sure but look like that problem come after that.

When i try to login with fortmatic, i see a pop up. It say: " The e-mail address -------mail.com is already linked to fortmatic wallet 0xe-------------------------------------------------. Please log in using this wallet. But there is no other option. Metamask need 12 secure word but i just have json file and don't know how to convert json to secure word. I can't login my acount. Can you help or give any advice about that?

CoinNar

📣 Two Reasons and Fixes to Login Problems
Problem #1
Get error message like "Email address already linked to Fortmatic wallet XXXXXX".

This means the email you are using does not match your login email.

A. If you changed your email in Morpher app:

You need to also go to Fortmatic
Click Wallet, login with your old Morpher email and password.
Click Edit Email
B. Make sure you are logging in with the same email you registered with.

Problem #2
If you exported your private key, we cannot recover your account. If you saved your private key, you can follow the 6 simple steps here to recover: https://community.morpher.com/d/524-fortmatic-wallet-exported/3

ivan

CoinNar Hey, have you resolved the issue on your own?

If you haven't --> When you export your Private Key from Fortmatic they delete your account. You have to import that key into Metamask, switch to the custom RPC, and then when you try and login to Morpher select "Login with Metamask". You will be prompted to link your Metamask wallet to Morpher and should be in 🙂

CoinNar

ivan I do that. Sorry for write before reading. Also thanks for help.