This message is for those users that unexpectedly have no MPH tokens on both sidechain and mainchain:
Answer the following questions and e-mail me directly: email@example.com
1) Were you originally using Fortmatic or Metmask?
2) If you were using Fortmatic, are you still able to login to Morpher using Fortmatic?
Make sure that you e-mail me from your Morpher e-mail. Just in case, include your username.