Exported private key, lost wallet

mikstay

When registering with Morpher, I linked the Fortmatic wallet. I accidentally downloaded and deleted my wallet backup 0x50267750cbe905396948a82e871fc29f81f339e5. I no longer have access to it as I cannot restore this file. Access to it is lost FOREVER. Because of this, I am unable to log into my Morpher account and access my funds. Please help me once again to restore access to the trading platform and change the address to another one to which I have access.

I have already contacted support by mail, they told me they would help. But more than a month has passed .. They said to wait until Monday a month ago. Now they ignore me and ask again what the problem is .. As if I did not apply and write for the first time. Correspondence below in screenshots
[URL=https://i.imgur.com/4yMkqan.png][IMG]https://i.imgur.com/4yMkqanh.png[/IMG][/URL]

denis

mikstay We have helped, we have answered you in detail multiple times in a long email chain.

I no longer have access to it as I cannot restore this file. Access to it is lost FOREVER.

This is the problem, I'm sorry but there is nothing we can do about this. Only you control your crypto wallet and your funds. We can't rob or manage your funds, but that also means we cannot restore funds. You lost your wallet, we can't change that.

Crypto is amazing if you can manage your account well and don't want to trust banks, but it has its downsides.