Hello! I can't access the site. If my position is liquidated, how do I recover the loss?
Hi PavelUglevod, hopefully we can get you into the account before that. Can you describe what is stopping you from logging in? Do you get an error message? What type of wallet do you use?
Common problem is users export their private key out of Fortmatic. We have a short 6 step guide on how to get your account back if that happened: https://community.morpher.com/d/407-exported-private-key-cant-login/12
Yes, I use wallet Formatic
It logs in from my phone, but my wife does not even load the site from a PC
maybe we got banned because there are two of us and one computer?
Thank! The question is closed. Everything is working
PavelUglevod Glad to hear that! Locking the thread as your issue is solved 🙂