Impossible to login,please help me

WidmoGambler

Hi, I was registered to Morpher a few months ago. I have made instantly KYC and I am veryfied person. I can not login to my account using just e-mail and password. When I try to login , it tells me The e-mail address ...@gmail.com is already linked to fortmatic wallet 0x........ Please log in using this wallet. The problem is I dont't have this wallet (lost private key)
Is my account lost or I can recover it somehow and connect to different wallet? Can anyone help? It is important , I had many refferals and free tokens earned 🙁

ivan

WidmoGambler Exporting your Private Key can be fatal to your account. When you export your Private Key from Fortmatic it tells you that your account will close, and exports your wallet into a JSON file. Try finding this file in your Downloads folder, and import it into Metamask. If you cannot - your tokens are lost.

WidmoGambler

ivan There is really something really very strange. It looks like my morpher account is integreted not with fortmatic account because it it asking about different wallet address than my imported wallet from fortmatic. I don't know what to do

cryptonian

WidmoGambler To understand it right, you redeemed your Airdrop Reward by opening a Morpher Trading Account and then you (maybe) exported the Private Key of your Fortmatic wallet, which you have lost?

What about the data storage medium of your old computer or an old backup of this data?

However, if you can’t get back your exported Private Key, your tokens are lost, as ivan already mentioned above.

cryptonian

A step-by-step guide can be found here: How to Import Private Key into Metamask and Continue Using Morpher

WidmoGambler

@ivan I imported wallet from Fortmatic but now I am asked about KYC process again🙁 should I do it again?

cryptonian

WidmoGambler You can only recover your Morpher Trading Account if you have access to the Wallet or the Private Key of the Wallet you used to create this Account.

So, what steps did you take since setting up your Trading Account?

WidmoGambler

cryptonian I have login and password to Fortmatic, This is how I wanted to login. Maybe there is a possibility that I exported wallet from Fortmatic a few months ago . I don't remember this fact , It looks like Fortmatic generates new wallet address after exporting. But it is no possibility to see older exported addresses. I guess if I exported it a few months ago it is rather in abyss. It is possible that I did it on my old computer that is not wowrking any more.

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